Order procedure

Shipping Service

Our goal is to keep our entire assortment in stock at all times. This enables us to ship the majority of orders within 1 business day. Exceptions apply to products from 160 cm in length or with large dimensions. These cannot be shipped via regular parcel services and usually depart one day later. If your order contains at least one oversized product, the entire shipment will be sent by freight transport. The carrier will inform you by email about the expected delivery time.

If your order contains only products up to 70 cm (resulting in a maximum package length of 100 cm), you can choose delivery to a nearby DPD Parcelshop. After receiving the tracking link, you may, if desired, adjust the delivery address directly via the carrier.

We deliberately do not offer this option as a standard feature in the webshop, as a large part of our assortment consists of products longer than 70 cm that are not accepted by Parcelshops. Please note that it remains technically possible for the recipient to change the delivery address to a Pickup Point. We explicitly request that you do not do this if your order contains longer or oversized products. In practice, this almost always leads to delays, followed by a return shipment to us with additional costs.

Regardless of the dimensions or size of your order, if you are unable to receive the package yourself, you can always change the delivery address to that of neighbors or acquaintances. You may also choose to give the carrier written permission directly (not through us) to leave the package unattended. Please note that in this case, you waive liability in the event of loss or damage. Even with a leave-at-door instruction, the carrier may decide not to leave the package unattended. The carrier will make two delivery attempts. If both attempts fail, the package will be returned to the sender.

If you have questions about delivery or if a change cannot be made, please contact the relevant carrier directly. DPD can be reached at +31 (0)318 703 180 and UPS at +31 (0)20 504 0500.

Pickup Instructions:

• Place your order via the webshop. Mention in the notes: PICKUP – date – (± time). Pickup is generally possible from at least 3 working hours after placing the order, on business days between 09:30 and 16:00, however…
• after placing the order, please contact us via WhatsApp at +31 6 25286895 to coordinate the pickup time.
• Pickup address: Goorstraat 13A, 6027NB Soerendonk, NL. Upon arrival at the green gate, call +31 6 25286895 (do not ring the neighbors’ doorbell).
  Any shipping costs will be credited after pickup.

Estimated Transit Times

Below is an overview indicating how many business days it takes before you can expect your order. The transit times below apply if the order consists of products up to 150 cm in length. If longer products have been added to the order, transport will take place via freight service and you should allow approximately 1 to 2 additional business days compared to the values indicated below.

* Customs clearance may cause delays.

14-day Return Service

Returns

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have an additional 14 days to return your product. For returns, we charge administrative and handling costs amounting to 10% of the order value with a minimum of 20 Euro per order excl. VAT. We will also recalculate and deduct any discounts received, such as free shipping. The costs for returning the product from your home to our warehouse are at your own expense. If you exercise your right of withdrawal, the product must be returned to us with all supplied accessories and – if reasonably possible – in its original condition and packaging. To make use of this right, you can complete the return form. You will then receive return instructions from us. Once we have received the items in new condition, we will refund the purchase amount.

Exchange product?
No problem at all. You can return the previously ordered product using the return procedure and place a new order separately. You are responsible for the return shipping costs.

Fast Delivery

Order before 4:00 p.m. on the workday, the next workday will be confirmed. Packages are shipped daily from our warehouse in the Netherlands. As a result, Dutch customers often receive their order the next business day. We will keep you informed about the status while processing your order.

Bulk Discount

The larger the order, the higher the discount. For instance, in addition to shipping costs, a 2% bulk discount is deducted starting from €1,000. This discount is automatically calculated in the shopping cart.

Excellent Price/Quality Ratio

In addition to fast delivery times, price and quality are of great importance to us. We are in direct contact with the factories, enabling us to offer very competitive prices. Through quality controls, we carefully monitor the high standard of our products. With us, you can count on excellent service and an outstanding price-quality ratio!

If you require specific drawer slides that we do not offer online, please contact us. After consultation with our supplier, you will receive a non-binding customized quotation.

Warranty

We care about our products and naturally do our best to deliver them to you in top condition. Nevertheless, it may happen that an order is damaged during transport or that something else occurs that entitles you to claim under warranty. By law, you are required to notify us of any defect within two months after discovering it. If the defect falls within the warranty, we will take care of repair or replacement free of charge.

If you wish to make use of the warranty, please complete the warranty form.

Complaints
It can always happen that something does not go entirely as planned. We recommend that you first make your complaint known to us by emailing info@brasom.nl. We will do our best to handle the complaint properly. If this does not lead to a solution, it is possible to submit your dispute for mediation via the European Commission’s ODR platform.